We send via second class within the UK. Turn around times are accurately represented within each listing although we do aim to reduce this where possible
We can send via first class shipping for a small fee.
We will send you a shipping notification on the day we send it to you, we no longer send photos except for custom made candles but if requested we can accommodate as we photograph all orders for our social media pages.
Please ensure your address is correct as we mail to the address Etsy gives us, You can change the address up until one day before projected shipping. We will offer to resend for a fee that is equal to original postage paid + etsy fees for the postage listing for you to purchase or we can refund and cancel the order.
We will always be upfront and communicate should there be an issue, after all, we want you to be satisfied.
All hidden cus charges are the buyers responsibility.
Please note that creations can take from 7 days to 6 weeks to arrive from the UK and we ask that you wait 60 working days before reporting a non delivery.
Please ensure you order as far in advance as possible before you need it. Although we gladly accept returns, we cannot cancel orders once they have shipped nor can we refund if your mail carrier fails to deliver before you need it.
When you wish to order four or more candles, we will separate into two shipping boxes to keep costs down. At your request we can send in one box and we will invoice you for the extra shipping.
We are also able to provide tracking where required for a small fee.
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